Payment Methods
If you are paying by credit card, your payment will be handled by the online payment gateway TakePayments (formerly Payzone). Through TakePayments, we accept the following credit or debit cards: Visa, Visa Electron, Visa Debit (Delta), Mastercard and Maestro.
Please note that card transactions processed on TakePayments use address verification, which means that the billing address you select during checkout must be the same address as that associated with your card. Transactions on TakePayments also use the 3D Secure authentication method. This will require you to enter your 3D Secure password during the transaction. If you do not have a 3D Secure password for your card, then you should contact your card issuer to obtain one.
If you are paying by cheque, then we accept payment in UK Pounds Sterling (£) drawn on a London bank, or US Dollars ($) drawn on a New York bank.
Please note that we only accept payment by credit/debit card for orders that include eBooks.
When you place your order, a notification email with details of your order will be sent to the email address you have supplied in your Account. Please note that this email is an acknowledgement only that your order has been processed by our website, and is not an acknowledgement of receipt of payment. If you are paying by credit card, a separate email will be sent to you via TakePayments to confirm that your payment has been processed.
Our Shipping Rates
United Kingdom
Royal Mail Standard: £3.50 + £0.50 per item
Tracked: £5.50 + £0.50 per item
Free standard delivery for all orders over £40 in value
Overseas (Standard Airmail)
Europe: £10 + 20% order value
North America: £8.50 + £1.50 per item
Rest of the world: £18.50 + £1.50 per item
Overseas (Tracked)
Europe: £13 + 20% order value
North America: £13.50 + £1.50 per item
Rest of the world: £21 + £1.50 per item
We recommend that overseas customers use the Tracked option for shipping, as we cannot be held responsible for any lost orders that were sent untracked.
Processing and Dispatch
We aim to dispatch all orders no later than 7 working days after payment has been cleared, with priority being given to orders requiring urgent dispatch. Pre-orders of forthcoming titles will be dispatched within 7 working days of the date on which the book becomes available. If your order includes both forthcoming and currently available titles, then we will dispatch the currently available titles first, and the forthcoming titles once they become available. This does not affect our shipping costs as set out above, so you will not be charged extra for the additional delivery.
If you are paying by cheque, please allow an extra 2-3 working days for your cheque to clear once we have received it. Please contact us if you have any queries.
If for any reason we are unable to dispatch your books within the agreed period, we will contact you to let you know.
eBook Orders
We are currently unable to provide eBook downloads directly from our website. For further information, including availability of our eBook titles from other vendors, please visit our Ordering eBooks page.
Please note that the eBook prices that we display on our website are our own recommended retail prices. Prices for our eBooks purchased from other vendors will vary, and may also vary from country to country. Please also note that any VAT or sales tax that is chargeable on eBooks will also vary from country to country.
Alternative Ordering Methods
If you do not wish to place an order online, you can also order from us by telephone at +44 (0)1223-350865 or by fax at +44 (0)1223-366951.
You can also download a printable order form which you can send to us by post or by fax. The order form is in Rich Text format, which can be opened and printed using any word-processor.
Although you can also fill in the form on your computer and return it to us as an email attachment, do please note that email is not a secure medium, and that we strongly recommended that you do not send credit card information using this method.
Overseas Customers
If you wish to order books from the United States, you may wish to buy the book locally though our US Distributors, Ian Stevens Distribution.
Please note that when ordering titles for overseas delivery, you are responsible for paying any additional costs covering import or customs duties and taxes. Furthermore, when you order from us, you are considered to be the importer of record for the goods, and must comply with the laws and regulations of the country in which you are receiving the goods. For further information, you should contact your local customs office.
